USER framework

USER framework

What is the USER framework?

USER is a framework for triage of product feedback. It can be used both for user feedback and for handling internal ideas. USER stands for the 4 steps to be applied to incoming feedback: Understand (the point of the feedback), Scrub (away if not relevant), Extract (a theme by clustering feedback and mapping to user problems), Rank (once at this stage vs other potential features).

The USER framework was originally conceived of by Lacey Lavies at Innovatemap.

The USER framework is a part of the Ideation step of the product management process.

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