Delibr AB (“Delibr”) uses certain sub-processors (including third parties, as listed below) and content delivery networks to assist it in providing the Delibr Services as described in the Terms of Service (“ToS”). Defined terms used herein shall have the same meaning as defined in the ToS.
A sub-processor is a third party data processor engaged by Delibr, including entities from within the Delibr Group, who has or potentially will have access to or process Service Data (which may contain Personal Data). Delibr engages different types of sub-processors to perform various functions as explained in the tables below.
Delibr undertakes to use a commercially reasonable selection process by which it evaluates the security, privacy and confidentiality practices of proposed sub-processors that will or may have access to or otherwise process Service Data.
Delibr owns or controls access to the infrastructure that Delibr uses to host and process Service Data submitted to the Services, other than as set forth herein. Currently, the Delibr production systems used for hosting Service Data for the Services are located in co-location facilities in the United States and Europe and in the infrastructure sub-processors listed below. Subscriber accounts are typically established in one of these regions based on where the Subscriber is located, but may be shifted among locations to ensure performance and availability of the Services. The following table describes the countries and legal entities engaged by Delibr in the storage of Service Data. Delibr also uses additional services provided by these sub-processors to process Service Data as needed to provide the Services.
MongoDB Inc. (“MongoDB”) provides scalable database services used to host select Sunshine Conversation Service Data. The primary data MongoDB has access to includes messages exchanged through Sunshine Conversations, profile metadata supplied by messaging channels, metadata supplied by SDK integrator/APIs, messaging channel identities and credentials, push notification certificates and API keys, webhook information, and WhatsApp integration information.
Inc Segment.io, Inc (“Segment”) is a third-party analytics provider that Delibr uses to capture how users interact with the Service. Delibr uses this information to analyze and improve the Services. The primary information Segment has access to is; information in and associated with the Delibr website URL that the Agent and End-User is interacting with, such as time spent on page, items clicked (including Service Data contained in those items), Agent email addresses, End-User email addresses, etc.
Loopia Webbhotell AB, (“Loopia”) provides content distribution, security and DNS services for web traffic transmitted to and from the Services. This allows Delibr to efficiently manage traffic and secure the Services.
Sendgrid, Inc. (“Sendgrid”) is an email service provider used within Delibr to send transactional emails. The primary information Sendgrid has access to is the email addresses of recipients of the emails and the content of the emails themselves
Service Data Storage and Processing
Service Data Storage and Processing
As explained above, Delibr’s Services may use content delivery networks (“CDNs”) to provide the Services, for security purposes, and to optimize content delivery. CDNs do not have access to Service Data but are commonly used systems of distributed services that deliver content based on the geographic location of the individual accessing the content and the origin of the content provider. Website content served to website visitors and domain name information may be stored with a CDN to expedite transmission, and information transmitted across a CDN may be accessed by that CDN to enable its functions.
These terms are effective as of 2020-07-31 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on our website.
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