How Delibr helped the product team at DecisionLink create a mission place that aligns the company
Founded: 2012, Atlanta, GA, USA
Size: 100 full time employees
Industry: Software - Customer Value Management
Joe Guster - Director of Product & Platform
Before joining DecisionLink, Joe spent 6+ years managing digital products at Oracle, Calendly, and Paya.
Guidance and alignment
When Joe joined DecisionLink a little over a year ago one of the biggest challenges was the disparate places of their product documentation. There was no consistent or easy-to-find source of record for the projects that were being worked on.
This resulted in alignment issues, extra meetings, and more work for the product team.
Epics and features had been documented on an ad-hoc basis, in either in Google Drive or directly in Jira. Joe started looking for a tool that would help him provide better guidance to his team, make it easier to gain alignment, and tighten up the workflow.
☢️ Read more about how you can work smarter with user stories in Jira.
Everything in one place
Each roadmap item has one source of reference, and that is the corresponding Delibr document. The Delibr document includes all the relevant details, such as the objective, functional and non-functional requirements, reference designs, and things like marketing rollout plans.
Joe and his team are also creating roadmaps that they share with stakeholders in Delibr. Via the roadmap, anyone can dive into the details laid out in the documents.
Communication and collaboration
The DecisionLink team has been using the question and decision trees in Delibr to make decisions directly in their working documents. They outline important questions, share them with stakeholders for feedback, and log the decisions as they go through refinement.
Everyone on the same page, literally.
The biggest result has been less confusion among all teams. Technical and non-technical stakeholders are now on the same page which has reduced the number of meetings needed. Delibr has become the central mission place for the DecisionLink product team.
